FAQ
Frequently Asked Questions
What exactly do you do?
You receive new content every week, delivered in ready-to-post formats (Reels, Photos, Carousels, Captions).
We design and produce complete visual guest journeys.
From the first impression a potential guest has online to the way they remember your place after they leave.
Our work combines cinematic film, photography and storytelling across all touchpoints — social media, website, booking platforms and on-site experience.
We join you on location for up to 10 days and capture a complete visual library of your place.
This includes lifestyle, experience, atmosphere, details, staff, activities and environment — everything needed to tell your story consistently across all platforms for months to come.
In most cases, one well-planned production trip is enough to generate content for an entire year.
Depending on seasonality, size or specific goals, additional trips can be planned if needed.
This depends on your property and goals, but typically you receive a large library of:
- Cinematic video clips
- Social media formats
- Website visuals
- Brand films or story-driven edits
- Vertical and horizontal content
Enough to support your communication consistently, without gaps.
Yes.
Our on-location production is included. There are no travel day fees or extra production costs.
You only cover basic local logistics such as transfers and access — just as you would for any visiting professional team.
Our content is structured around the full guest journey:
Entrance → Engage → Experience → Exit → Extension
This means we don’t just create beautiful images — we create content with purpose for each phase:
- attracting the right guests
- building anticipation
- supporting the on-site experience
- strengthening memory
- and driving return & recommendation
Absolutely.
Before the production, we align on priorities, experiences, spaces and stories that matter most to you.
During the shoot, we stay flexible and adapt to weather, light, guests and daily operations.
We spend time understanding your tone, positioning and audience before we ever pick up a camera.
Every visual is created with your identity in mind — not a generic travel look.
Yes.
We produce dedicated visuals and films for:
- your website
- booking platforms
- presentations and sales material
- as well as social media
So every touchpoint feels aligned.
We can deliver fully structured content packages and calendars.
If needed, we also support strategy, rollout and optimization — depending on your setup.
Yes.
We can work with real guests, staff, or selected models depending on what fits your brand and story best.
Everything is handled discreetly and respectfully.
Yes.
We regularly create onboarding, training and internal communication videos.
This helps reduce training time, increase consistency and support your team on a daily basis.
We work on a retainer basis, typically 12 months.
This allows us to think long-term, build consistency and fully support your brand journey.
We offer custom solutions and reduced rates for groups and multi-property brands.
Each location is treated individually, but within one consistent brand system.
Ideally several weeks in advance so we can align schedules, seasons and production goals.
However, if you have a specific window, just reach out — we’ll see what’s possible.
Our model is ideal for resorts, lodges and travel brands who care about:
- long-term brand building
- consistent quality
- and guest experience, not just short-term marketing
If you want your place to be remembered, not just seen — you’re in the right place.
